Reopening and Adapting: How One Healthcare Provider Uses JazzHR to Keep Up with High-Volume Hiring

About

For over three decades, Solis Mammography has provided leading mammography and imaging services to generations of women. Headquartered in Addison, TX, Solis operates 60+ individual centers across the country where 1,000+ employees serve 700,000+ patients each year. With between 500-600 new hires each year, their business is growing rapidly.

The Challenge

Finding professional, caring team members is key to Solis’s mission. But up until August of 2019, the team had a disjointed hiring process. Dan Cady joined the Solis team as Director of Talent Acquisition in January 2019 and quickly saw a need to transform the organization’s recruiting strategy:

“When I got here, we had a decentralized recruiting process. We had 55-60 centers all doing their own thing, and we had an ATS that wasn’t configured well for our recruiting. It needed to be revamped.”

Besides a lack of consistency across centers, their existing ATS was also expensive and difficult to use. “We were making a substantial investment in our ATS each year, and you never really knew how many leads you had…you couldn’t get data out of the system,” recalled Dan.

The Solution

Armed with years of experience helping large organizations scale, Dan set out to find a recruiting solution that aligned with Solis’s needs.

After narrowing it down to a few solutions, Dan chose JazzHR for its ease-of-use and time-saving features.

“The differentiator for me was the Self-Scheduling—the relationship with Calendly—the Candidate Texting, the Workflow Helpers, and the ease of configuration.”

After signing on in August 2019, Dan and his team were able to get fully up in running in just a couple of weeks.

“The system is very intuitive—very easy to use. The cost is fantastic. I think I may have called once or twice and asked questions but other than that, I’ve been able to figure it out myself.”

Texting Candidates

While their previous ATS required team members to call each candidate individually, the Solis team now uses JazzHR’s Candidate Texting to reach candidates on their phones.

“What I like about texting is the response rate is really high,” said Dan.

In addition to higher engagement, being able to add texts as Workflow Helpers has been a significant time-saver. “The other day I screened a whole bunch of candidates and got down to the last seven. I have a Workflow Helper that I use to text them the Calendly link so I just bulk moved them into the Workflow Stage that has the Helper. So, then I’m texting all seven candidates at the same time.”

They’re also using text messages to engage new hires. Before a new hire starts, Dan and his team send out a text with information about their first day. They also send texts 30 days after each new hire starts to get feedback on the hiring process via a questionnaire.

Reopening and Adapting

Even after the COVID-19 pandemic temporarily shut down Solis centers, JazzHR has allowed the team to quickly pick back up their recruiting efforts and screen high-volume talent pools with ease.

“We were shut down for April and May and in June, we extended 59 offers, in July we did 64, in August we did 63, and we’ve done 73 so far for September. We’re on pace to do well over 500 or 600 across all locations,” Dan said.

To keep up with these high-volume needs, Dan and his team leverage automation throughout JazzHR via Workflow Helpers. With remote work the new norm, the team has also incorporated video interviews into their process via JazzHR’s integration with Sparkhire.

“The challenge we have is that our candidate flow is so high. So, we have hundreds of candidates for one position. We set up a Workflow Helper so that as soon as they apply, we send them out the video interview…with COVID, it’s a necessity.” 

Increasing Automation

Video interview requests aren’t the only activity Dan and his team automates. By attaching emails, text messages, questionnaires, and tasks to various stages of their Workflows, Solis builds a seamless process that saves hours each week.

“The other day, I had 150 people on a requisition and thought ‘How am I going to screen all of these people?’ So, I put together a questionnaire, and I sent it to all 150 of them. About 90 of them responded and from those 90, I pulled it down to 10, and I just got off the phone with one of them,” said Dan.

Going forward, Dan and the Solis team will continue growing alongside JazzHR. Now, their process reflects their unique needs, goals, and mission.

“One of the things about creating an image of a professional company is creating a professional process. That’s really what we want to do.”

ABOUT JAZZHR

JazzHR is powerful, user-friendly, and affordable recruiting software that is purpose-built to help growing SMBs exceed their recruiting goals. JazzHR’s groundbreaking software replaces time-consuming, manual hiring processes with an intuitive applicant tracking system that helps recruiters and hiring managers build an effective recruiting process that results in great hires. To learn more about JazzHR, visit www.jazzhr.com or follow us at twitter.com/JazzDotCo.